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We at Massala aim to bring all of our customers the very best value for money, services and food around Suffolk. Give us feedback.
Value for Money
Thank you for our food this
evening, we were really impressed
with the quick delivery and the
set meal you had available.
Unfortunately we didn’t feel
the quality was very good in
comparison to other local
Indians, both curry’s had very
dry chicken, with watery sauces,
the onion bhajis / samosas lacked
texture and size, they tasted
like a supermarket product.
Because of the above we barely
touch our meals.
We don’t want to knock a
company trading in these
difficult times but we hope you
can take our feedback on board.
Reply : We do appreciate your honesty and feedback and apologies for your experience with us. During the busy period quality tends to drop which is something we are working on at the moment. Do try us one more time to rectify our mistakes. Regards
I've ordered a couple of times
and enjoyed both however last
night I was left very
I understand it was NYE so you
were very busy, however stating
55 minutes for delivery and
taking 1hr45 is very different.
Once I opened the bag chips were
drenched in grease and went
straight in the bin. Onion bhajis
I should have recieved four
although only two came which I
was disappointed with until I
tried one. Dense and dry so went
with the chips in the bin.
The starter bundle is a lovely
idea, however because of how it
came the samosas were soggy due
to the onions that came with the
chicken instead of being nice and
crisp. The lamb was dry and wasnt
The main chicken tikka was great,
flavoured but not spicy, rice
nice and light. Potatoes though a
bit boring. Overall it was a
disappointment. Nearly £20 with
things not being edible and such
a long wait I doubt I will be
using you again.
Reply : Dear Customer, I do apologise about your experience with us on NYE and appreciate your honesty. What was meant to be a happy new years celebration for us all became stress laden and would appreciate if you could give us one more try. We do believe quality should be served with all our meals and for you it was lacking and we are deeply sorry for it. Do get in contact and we will compensate you tp the best of our ability. Wishing you a very prosperous new year. Massala
Thanks for another great meal,
the dessert you made was good
too, was it Gulab Jaman, very
Reply : Glad you enjoyed it, yes we'll be making them more regularly with other traditional sweets too
Very good service all round. Love
the food, great prices and
Hi, the food was perfect except
for some of the chicken chunk
which had a strange colour on the
meat when it Had been cut open. I
can send a photo but this
doesn’t look right and looked
Utterly fantastic food
Food is superb from here an
customer service is awesome so
helpful an polite
Good food and good service.
Excellent value for money. My go
Awsome Indian food always
fantastic ,,, I would highly
recommend this takeaway to anyone
A little late but tasty food at a
Fantastic indain food every time
Very good consistent food
I cook well myself, but since I
have got a newborn I have to
order most of the time, last
night I had tarma daal and there
wasn’t any tarka in it..
and ordered chef’s special
Kofta.. I’m very sorry to say
that this is not how kofta’s
are made and the curry I would
call it onion curry and charged
over £7 for it it was waste of
Reply : Dear customer, we do apologise about your experience with us. Thank you for your honest feedback and we will ensure to improve our service accordingly. Do call us up and we will arrange a discount for your inconvenience.
Superb and excellent value.
My favourite Indian
Absolutely cooked perfectly - the
best Asian takeaway in Ipswich.
Highly recommended 5 star food
I have never been disappointed
with massala great food good
portion size and good value
So far all has been very good.
This is my third order
Always great service and amazing
I love the curry here, its
amazing and fantastic value
Always good quality meal from
Masala delivered on time and hot.
Good quality meat and excellent
value. We always order our curry