Feedback

We at Massala aim to bring all of our customers the very best value for money, services and food around Suffolk. Give us feedback.

  • Value for Money
  • Service
  • Product Quality

Thank you for our food this evening, we were really impressed with the quick delivery and the set meal you had available. Unfortunately we didn’t feel the quality was very good in comparison to other local Indians, both curry’s had very dry chicken, with watery sauces, the onion bhajis / samosas lacked texture and size, they tasted like a supermarket product. Because of the above we barely touch our meals. We don’t want to knock a company trading in these difficult times but we hope you can take our feedback on board. Thanks.

Sam, 23 Jan 2021

  Reply : We do appreciate your honesty and feedback and apologies for your experience with us. During the busy period quality tends to drop which is something we are working on at the moment. Do try us one more time to rectify our mistakes. Regards

Excellent food

Elizabeth, 02 Jan 2021

I've ordered a couple of times and enjoyed both however last night I was left very disappointed. I understand it was NYE so you were very busy, however stating 55 minutes for delivery and taking 1hr45 is very different. Once I opened the bag chips were drenched in grease and went straight in the bin. Onion bhajis I should have recieved four although only two came which I was disappointed with until I tried one. Dense and dry so went with the chips in the bin. The starter bundle is a lovely idea, however because of how it came the samosas were soggy due to the onions that came with the chicken instead of being nice and crisp. The lamb was dry and wasnt right. The main chicken tikka was great, flavoured but not spicy, rice nice and light. Potatoes though a bit boring. Overall it was a disappointment. Nearly £20 with things not being edible and such a long wait I doubt I will be using you again.

Kirsty, 01 Jan 2021

  Reply : Dear Customer, I do apologise about your experience with us on NYE and appreciate your honesty. What was meant to be a happy new years celebration for us all became stress laden and would appreciate if you could give us one more try. We do believe quality should be served with all our meals and for you it was lacking and we are deeply sorry for it. Do get in contact and we will compensate you tp the best of our ability. Wishing you a very prosperous new year. Massala

Thanks for another great meal, the dessert you made was good too, was it Gulab Jaman, very nice :)

Mark, 29 Dec 2020

  Reply : Glad you enjoyed it, yes we'll be making them more regularly with other traditional sweets too

Very good service all round. Love the food, great prices and delivered quick.

George, 13 Dec 2020

Hi, the food was perfect except for some of the chicken chunk which had a strange colour on the meat when it Had been cut open. I can send a photo but this doesn’t look right and looked mouldy.

Christopher, 28 Nov 2020

Utterly fantastic food

Martin, 28 Nov 2020

Food is superb from here an customer service is awesome so helpful an polite

Dave, 27 Nov 2020

Good food and good service. Excellent value for money. My go to takeaway.

Pat, 24 Nov 2020

Beautiful food!

Laura, 21 Nov 2020

Awsome Indian food always fantastic ,,, I would highly recommend this takeaway to anyone

Martin, 21 Nov 2020

A little late but tasty food at a good price.

Robert, 17 Nov 2020

Fantastic indain food every time

Martin, 14 Nov 2020

Very good consistent food

Steve, 06 Nov 2020

I cook well myself, but since I have got a newborn I have to order most of the time, last night I had tarma daal and there wasn’t any tarka in it.. and ordered chef’s special Kofta.. I’m very sorry to say that this is not how kofta’s are made and the curry I would call it onion curry and charged over £7 for it it was waste of money..

Werda, 22 Oct 2020

  Reply : Dear customer, we do apologise about your experience with us. Thank you for your honest feedback and we will ensure to improve our service accordingly. Do call us up and we will arrange a discount for your inconvenience. Regards Massala

Superb and excellent value.

Dave, 16 Oct 2020

My favourite Indian

Rochelle, 10 Oct 2020

Late delivery

Robert, 10 Oct 2020

Good value

Robert, 02 Oct 2020

Absolutely cooked perfectly - the best Asian takeaway in Ipswich. Highly recommended 5 star food and service!!!

Chris, 29 Sep 2020

I have never been disappointed with massala great food good portion size and good value

Richard, 27 Sep 2020

Nice food

Andy, 18 Aug 2020

So far all has been very good. This is my third order

Steve, 15 Aug 2020

Always great service and amazing food

Mark, 14 Aug 2020

I love the curry here, its amazing and fantastic value

Ian, 11 Aug 2020

Always good quality meal from Masala delivered on time and hot. Good quality meat and excellent value. We always order our curry from Masala.

Jeremy, 08 Aug 2020